We at “Futuretech Software” do offer and welcome your feedbacks and suggestions for improvement in our services!
We agree to make our sincere efforts to ensure that each product ordered or service for reaches to you timely and in good condition, and expect your patience in certain circumstances if any of them gets any damaged/disfigured during the transit.
Accurate & Sufficient Shipping Details– For ensuring timely delivery of the products to you, please check your shipping address thoroughly each and every time before punching your order. We expressly undertake to deliver our products to the orders which have been sufficiently and appropriately addressed and only to the orders confirmed by way of an order acknowledgement receipt.
Refunds and Order Replacements – Any dissatisfaction with the product quality shall be the responsibility of the Company and must be contacted through customer grievance helpdesk within a period of 7 days from the date of receiving the order. We hereby expressly provide to accept product returns and refunds on a limited basis by successful inspection carried out by the Company at his sole-discretion
We hereby expressly provide availability of Return or Refund option within a period of 7 days from the date of receiving such order.
You are requested to return the goods in the same condition in which it was shipped to you by the delivery partner. We shall not initiate the refund in case the condition of goods is not found to be in good state.
We further reserve the right to limit refunds and replacements, and undertake to only provide limited replacements on a “per customer” basis after successful inspection carried out by the Company.
When Company accept the refund of product, the refund amount will be credited to the customer’s same payment method he paid at the time of purchase product
We will provide refund within 15 days after successful return of the products to warehouse of the Company.
For cash-on-delivery orders, we will be happy to provide the voucher code of the same amount for the user to use it in their next purchase. Alternatively, user may provide the bank account details and it will be processed at the same.
In case you did not receive the amount even after the refund has been initiated, please connect with us within a period of 7 days from the receipt of your order through email – cheaperkart369@gmail.com
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Cancellation Policy
You can cancel an order when it is in pending payment, hold, or received status, as long as the ‘Cancel Order’ option is available on Website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.
How do I cancel my order?
To cancel an order visit the ‘Order‘ section under ‘My Account‘ and then select the item or order you want to cancel.
I just cancelled my order. When will I receive my refund?
If you selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, UPI or Wallet you will receive the refund in the source account within 7-10 days from the time of order cancellation.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cheaperkart369@gmail.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cheaperkart369@gmail.com and send your item to: Futuretech Software, D/1 Ramkrishna Upanibesh,3rd Floor,Sulekha More,Jadavpur,Kolkata 700092..
Shipping Returns
To return your product, you should mail your product to: Futuretech Software,D/1 Ramkrishna Upanibesh,3rd Floor,Sulekha More,Jadavpur,Kolkata 700092.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact us at cheaperkart369@gmail.com for questions related to refunds and returns.